Legal (23rd March 2023)

FleetRides Service (Vehicle Rental) Terms of Agreement

This terms of service agreement is between an online vehicles rental portal (referred to as "the FleetRides Service"), operated by [Don'Q] ("we," "us," or "our") and You (The Customer). Please read these terms carefully before using our Services. By accessing or using the Portal, you agree to be bound by these terms of service. If you do not agree with any part of these terms, do not use the Portal.

**1. Usage of the Service**

a. Eligibility: You must be at least 18 years old to use the FleetRides Service Portal. By using the Portal, you represent and warrant that you have the right, authority, and capacity to enter into this agreement.

b. Personal Use: The Portal is for personal use only. Commercial use of the Portal is strictly prohibited.

c. User Account: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

**2. Agreements**

a. User Conduct: You agree to use the Portal in accordance with all applicable laws and regulations. You will not engage in any conduct that is unlawful, defamatory, or infringes on the rights of others. We do not in anyway use this portal in support of or to promote promiscuity or misconduct and therefore will not be held liable for, in line or connection with anything related to the above mentioned vices, and do not guarantee the safety between contacts of providers and clients. We will however be legally supportive in providing related data solutions, in the case of any violation. 

After approval, you agree to accept or be liable for any indemnities, contrary situation or occurrence of violations and abuse of the purpose of the service, as contained in the description.

b. Privacy: By using the Portal, you agree to our Privacy Policy. We may collect and use certain personal information in accordance with our Privacy Policy.

c. Communication: By using the Portal, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

FleetRides Service: Superior Vehicles Rental Portal

We provide flexible (schedule and instant) booking and payment options that must be confirmed for the validity of each reservation prior to providing you with the service. By proceeding to book a reservation or place an order, you (the Customer) agree to the terms of use provided below for your use of the service. 

We strive to provide our customers with superior service and a full understanding of all policies for the use of our service. We have outlined below our major terms of use which are subject to change without prior written notice to you (the Customer and Vendor/Service Partner). This agreement does not constitute all the policies which are fully outlined in the vehicle rental contract which your usage of the service binds you to, as the Service description details also make up a part of the Service.

Service Territories.

FleetRides Service (Vehicle Rentals) provides rental vehicles within the providers/vendors described service areas, without additional distance fees. Other locations outside of the provider/vendor service area will incur additional distance fees. 

Standard Hours of Operation and After Service Hours

Our standard hours of operation start at 8:00am and end at 9:00pm West African Time (WAT). We provide after service hours at extra charges to the customer. Our after service hours start at 9:01pm and end at 11:00pm. After service hours require additional fees per hour. The after service hourly fee per hour will be charged whether it is a full or fraction of an hour. We do NOT provide service after 11:00pm for safety purposes. We are certain that you will understand and appreciate our effort in ensuring your safety and that of our partners (providers/vendors), as it is not considered safe to move about during late night hours. We encourage you to minimize late night outings for your safety generally.

Airport pick-up and drop-off are exempted from the no service after 11:00pm rule. We understand that there are various airports exigencies on arrival and departure times when traveling by airlines locally or internationally. We will be there to pick you up or drop you off no matter what time your flight is scheduled to arrive at, or depart from the Airport. You agree that Don'Q shall not be liable for any activities thereafter either as a result from the driver or the customer.

Vehicle Rental Fees and Payment Terms.

Vehicle Rental Service Fee: Our vehicle rental service fee is charged per the service type (Vehicle type, distance, time and a lot of other factors). This fee applies to all of our vehicle types, brands and or models. We also offer after service hours service from 8:01 pm through 11:00 pm at per hour charges. If you require travel to certain surrounding states, our Travel Vehicles (out of town) fees are applied per day out of town, when you provide accommodations and the safety of the driver. Our Travel Vehicles (out of town) fees are based on travel distance from your location to the travel destination and if accommodation and the safety of the driver is guaranteed. We provide our Customers a variety of ways to make payments, it doesn't matter whether you'll be paying in your local currency or in dollar. We accept cash, Visa, MasterCard, Online Transfer, Offline Transfer, PayPal and eWallet.

FleetRides Travel Vehicles Fees and Driver Accommodation and Safety: We provide travel vehicles or out of town service within the same state different LGA's and to other states but only by scheduled orders/bookings and prior approval by the vendor/provider. We charge additional travel trips fees per day and you (the customer) MUST provide and GUARANTEE accommodation and the safety of the driver. You agree to be held completely liable for any violation of this provision as described. 

Cross Border Restriction

When you get a rental vehicle through us, you may want to cross the border depending on where you are at the moment, into one of its many neighboring countries. In this instance, you must contact and inform the FleetRides Service Vehicle Rentals Management prior to embarking upon your journey; if it’s permitted, you’ll need to pay a surcharge to have a cross-border policy added to your booking. This means that and makes the vehicle insured in all the countries you are visiting. You will also need to familiarize yourself with the road laws of the country you visit, as it’s likely they will vary from the road laws of the country you're at. In addition, you might need different documents if you cross the border. 

Payment Terms: Customers must make payment either prior to, or immediately upon pick-up by your driver/vendor on your first day of service. We do understand that many of our customers are arriving from locations all across the world. Therefore, if the customer requires transport to a banking location to retrieve funds, the driver/vendor can provide service to the banking location BUT payment MUST occur before any additional transportation can occur.

There are no exceptions to this policy and if payment is NOT received immediately upon pick-up, our drivers have been instructed to not start service.

Important: We operate a stringent payment policy because of our flexible payment methods which includes cash payments when reservations are made, hence the strict payment policy to tighten our means of being paid for the service.

Additional Rental Days of Service

Should you require additional days to be added to your car rental during your stay, you will be required to pay for all additional days immediately on our system (website or app) or to the driver (cash payments). We do not recognise any payments that is not recorded and available on our system by the customer or vendor/driver and will not be liable for any violation of activities that occur therefrom. 

Cancellation of Your Service

All cancellations must be done not later than 2 days after acceptance by the driver/vendor. If you make a scheduled reservation under 2 days and cancel, a fee may be assessed no less than one day of the daily rate.  

Refunds for Cancellations

Should your plans change after placing an order and you no longer require the use of our vehicle rental service but you paid in advance, we will refund you complete or the balance for days not used. 

Vehicle Fuel/Petrol/Gas and Maintenance Terms 

As a vehicle rental service, Don'Q FleetRides Service is a non-fuel inclusive service. The Customer is fully responsible for all fuel/petrol/gas charges/fees throughout the duration of using FleetRides Service. It is the responsibility of the Customer to take note of the starting fuel gauge immediately upon pick-up, so that the Customer knows exactly where the fuel gauge should return upon the completion of service. During the vehicle rental period, the fuel gauge of the vehicle MUST NEVER fall below the range of a quarter (1/4) tank to avoid costly damages to the vehicle. The Customer MUST complete his contract with the vehicle/driver in the same level of fuel in the vehicle when the service began.

For example, the fuel/petrol/gas gauge is at half tank when your service starts, you fill the tank completely full because your service duration is for 2 days. On the last day of your service, the gauge in the car is at quarter tank, which is less than where the fuel gauge was when your service started. You MUST put in enough fuel to return the fuel gauge to half tank, prior to your completing your order as delivered on the Don'Q mobile app. Refunds for over purchasing of fuel/gas will NOT be provided. 

Other fluids such as engine oil, brake oil, and other maintenance requirements shall be the sole responsibility of the FleetRides Service provider/vendor. 

Additional Vehicle Usage Terms

The Customer shall NOT:

1. Smoke in the vehicle or allow any person accompanying the Customer to smoke in the vehicle.

2. Sublet or hire the vehicle to any other person.

3. Employ the services of any driver from Don'Q FleetRides Service outside the terms of this contract without explicit notification and approval from the management of Don'Q FleetRides Service.

4. Permit the vehicle to be operated outside the customer’s authority.

5. Operate the vehicle or permit it to be operated in circumstances that constitute an offence by the driver which relates to driving or attempting to drive with excess alcohol or under the influence of drink or drug.

6. Operate the vehicle or permit it to be operated in any race, speed test, rally, or contest.

7. Operate the vehicle or permit it to be operated to propel or tow any other vehicle.

Safety Precautions and Measures

Don'Q FleetRides Service vehicle rental come highly recommended and we perform security checks to ensure safety and peace of mind for our clients. Our vehicles undergo routine maintenance to ensure the highest quality standards as we strive to make your journey pleasant and safe. 

Special equipment, such as child seats, can be purchased upon pick-up.

Speed Limits.

The speed limits in Nigeria are in kilometers, not miles. In well-populated areas, the top speed limit is 40 km/h (25 mph). On rural roads, you can go as fast as 80 km/h (50 mph). On highways, the maximum speed is 120 km/h (75 mph). Both fixed and mobile speed cameras exist in Nigeria. If you get a speeding ticket, your agency will charge you automatically and we will be obliged to pass your information over to the travel authorities. We shall also apply penalties like account deactivated or closure for drivers/providers that we receive reports of over speeding about from customers. Please kindly report a driver by contacting Don'Q support from the user/customer app. 

You (the Customer) is NOT responsible for fixing any issues that might occur to the vehicle during the contract period in which you use the vehicles. This includes accidents that might occur. 

Whats Not Covered

- Damages that occurred while not complying with the terms of the rental agreement (driver and customer)

- Damage to the car's interior while you (customer) use the vehicle(s)/Service. 

- Third-party damages. (Third Party Liability (TPL).

a. Personal Accident Insurance.

b. Coverage for drivers (and often passengers') medical expenses if you are in an accident.

c. Mandatory coverage for injuries and damage the (driver/provider) may cause to others while driving or providing the Service.

Multi-Vehicles (Changing/Swapping Vehicles) Terms.

- The customer with a multi-vehicle plan (up to 2 weeks subscription) can swap his vehicle/driver after a week for another vehicle/driver as allowed by the Service policy

- The drivers who offered or provided services to the customer will be paid on per service provided bases. This means that if a driver provided service to the customer for 4 days or a week, he shall be paid for 4 days or a week service as provided by FleetRides Weekly Rental Plans or if it's a month service that was provided to the customer, then the driver will be paid the Monthly Rental Plan charges. - The customer shall contact Don'Q support for a swap not later than 24 hours before the date.

- Don'Q support team shall immediately contact available drivers to contact the customer to provide the service.

Service Partners (Vehicle Owners/Drivers) Registration Category.

- Vehicle selling companies, Multi-Vehicle Owners, and single vehicle owners can sign up for any of the Vehicles Plans as a provider and create/update his/her service profile to start receiving orders.

**3. Defaulters Penalties**

a. Breach of Terms: If you breach any of these terms of service, we reserve the right to suspend or terminate your access to the Portal. We may also take legal action if deemed necessary.

b. Disruption of Service: Any attempt to disrupt or interfere with the operation of the Portal is prohibited. Users found to engage in such behavior will face account suspension or termination.

**4. Indemnity and Liabilities**

a. Indemnification: You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, liabilities, and expenses arising from your use of the Portal or any violation of these terms of service.

b. Limitation of Liability: In no event shall we be liable for any indirect, special, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with the use of the Portal.

**5. Additional Provisions**

a. Modifications: We reserve the right to update or modify these terms of service at any time. You are responsible for reviewing these terms regularly. Your continued use of the Portal after any changes signifies your acceptance of the modified terms.

b. Governing Law: These terms of service shall be governed by and construed in accordance with the laws of [Nigeria], without regard to its conflict of law provisions.

**Acceptance of Terms**:

By using the Portal, you acknowledge that you have read and understood these terms of service and agree to be bound by them. If you have any questions about these terms, please contact us from the customer support on the mobile app or email us at contact@donqit.com.

I have read and accepted the terms of service provided by Don'Q for the usage of the FleetRides Service an online vehicles rental portal.