Legal (23rd March 2023)
FleetRides Service (Vehicle Rental) Partners Terms of Agreement
Welcome to our online vehicles rental portal (referred to as "the FleetRides Service"), operated by [Don'Q] ("we," "us," or "our") and You (The Service Partner/Vehicle(s) Owner/Provider). Please read these terms carefully before using our services. By accessing or using the Service Portal, you agree to be bound by these terms of service. If you do not agree with any part of these terms, do not use the Portal.
This terms of service and other associated agreements outside this terms of service shall constitute the agreement and contract between Don'Q (The Company) and You (The Vehicle Owner/Vendor/Provider/ Service Partner) for the Vehicle Rentals Service (FleetRides Service) offered to customers on the Don'Q mobile app platform. You agree that by proceeding to register, you have read this term of service and other required and or related policies and this agreement shall be binding on your use of our Service (FleetRides Service) and Software (website and mobile apps), as expressly detailed therein
**1. Usage of the Service**
a. Eligibility: You must be at least 23 years old to use the FleetRides Service Portal. By using the Portal, you represent and warrant that you have the right, authority, and capacity to enter into this agreement.
b. Personal Use: The Portal is for personal use only. Commercial use of the Portal is strictly prohibited.
c. User Account: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
**2. Agreements**
a. User Conduct: You agree to use the Portal in accordance with all applicable laws and regulations. You will not engage in any conduct that is unlawful, defamatory, or infringes on the rights of others. We do not in anyway use this portal in support of or to promote fraud or misconduct and therefore will not be held liable for, in line or connection with anything related to the above mentioned vices, and do not guarantee the safety between contacts of providers and clients. We will however be legally supportive in providing related data solutions, in the case of any violation.
After approval, you agree to accept or be liable for any indemnities, contrary situation or occurrence of violations and abuse of the purpose of the service, as contained in the description.
b. Privacy: By using the Portal, you agree to our Privacy Policy. We may collect and use certain personal information in accordance with our Privacy Policy.
c. Communication: By using the Portal, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Earning and Payouts
As a Fleets Service vehicle provider and partner, you will only earn when your vehicle is used by a client and you agree that you will receive or be paid only 75% commissions of the rental charges and fees received from the customer, while Don'Q Technologies receives 25% including other fees which will be charged to the customer. We payout to our Service partners every Monday not later than 6pm West African Time (WAT).
Service Territories
FleetRides Service (Vehicle Rentals) provides rental vehicles within the providers/vendors described service areas, without additional distance fees. Other locations outside of the provider/vendor service area will incur additional distance fees.
Standard Hours of Operation and After Service Hours
Our standard hours of operation start at 8:00am and end at 9:00pm West African Time (WAT). We provide after service hours at extra charges to the customer. Our after service hours start at 9:01pm and end at 11:00pm. After service hours require additional fees per hour. The after service hourly fee per hour will be charged whether it is a full or fraction of an hour. We do NOT provide service after 11:00pm for safety purposes. We are certain that you will understand and appreciate our effort in ensuring your safety and that of our partners (providers/vendors), as it is not considered safe to move about during late night hours. We encourage you to minimize late night outings for your safety generally.
Airport pick-up and drop-off are exempted from the no service after 11:00pm rule. We understand that there are various arrival and departure times when traveling internationally. We will be there to pick you up or drop you off no matter what time your flight is scheduled to arrive at, or depart from the Airport. You agree that Don'Q shall not be liable for any activities thereafter either as a result from the driver or the customer.
Fuel/Petrol/Gas
As a vehicle rental service, Don'Q FleetRides Service is a non-fuel inclusive service. The Customer is fully responsible for all fuel/petrol/gas charges/fees throughout the duration of using FleetRides Service. It is the responsibility of the Customer to take note of the starting fuel gauge immediately upon pick-up, so that the Customer knows exactly where the fuel gauge should return upon the completion of service. During the vehicle rental period, the fuel gauge of the vehicle MUST NEVER fall below the range of a quarter (1/4) tank to avoid costly damages to the vehicle. The Customer MUST complete his contract with the vehicle/driver in the same level of fuel in the vehicle when the service began.
For example, the fuel/petrol/gas gauge is at half tank when your service starts, you fill the tank completely full because your service duration is for 2 days. On the last day of your service, the gauge in the car is at quarter tank, which is less than where the fuel gauge was when your service started. You must put in enough fuel to return the fuel gauge to half tank, prior to your completing your order as delivered on the Don'Q mobile app. The customer will fuel the vehicle for the duration of his/her FleetRides Service contract, and you are obligated to protect against fuel consumption or misuse. Refunds for over purchasing of fuel/gas will NOT be provided by Don'Q FleetRides Service to a customer or driver/vehicle owners.
Speed Limits.
The speed limits in Nigeria are in kilometers, not miles. In well-populated areas, the top speed limit is 40 km/h (25 mph). On rural roads, you can go as fast as 80 km/h (50 mph). On highways, the maximum speed is 120 km/h (75 mph). Both fixed and mobile speed cameras exist in Nigeria. If you get a speeding ticket, your agency will charge you automatically and we will be obliged to pass your information over to the travel authorities.
Don'Q Brand Ambassadors (Sales Partners)
You agree that Don'Q Technologies Brand Ambassadors will earn and receive the commissions and bonuses described and contained in the Brand Ambassadors terms of agreement as described. Read the agreement to learn more.
Sales Promotions and Incentives
You also agree that all promotional incentives including discounts and bonuses that will be offered by Don'Q Technologies to customers will be received by the customer you offer services to, with the partnership corresponding commissions of the service fee paid out to you, as described and contained in this terms of agreement.
The FleetRides Service launch and promotion allow Partners without active Premium Service Subscription to be active on the Portal. You agree that the Premium Service Membership Subscription amount shall be charged to your first order/booking payment from a customer, as a Partner and Provider.
Vehicle Maintenance
You agree that as a Service Partner to Don'Q FleetRides Service, our vehicle rental service to customers doesn't cover insurance, vehicle breakdown, vehicle maintenance. You are responsible for all licencing and maintenance of your vehicle(s).
Special equipment, such as child seats, can be purchased upon pick-up
Driver Qualification and Restrictions:
- 23 years and above
- The customer will fuel the vehicle for the duration of his/her FleetRides Service contract
- Customers are not 🚫 permitted to drive partners vehicles. Don'Q shall not be liable for any violation by a customer or partners
- Vehicle owner or driver will do all driving activities
- driver’s license holder of a minimum of 1 year.
Service Partners (Vehicle Owners/Vendors/Providers) Registration Category.
- Vehicle Vendor Companies and Multi Vehicle Owners can sign up as Multi Vehicles Plans Providers and add their drivers.
- Single Vehicle Owners sign up or register as Single Vehicle Plans providers.
**3. Defaulters Penalties**
a. Breach of Terms: If you breach any of these terms of service, we reserve the right to suspend or terminate your access to the Portal. We may also take legal action if deemed necessary.
b. Disruption of Service: Any attempt to disrupt or interfere with the operation of the Portal is prohibited. Users found to engage in such behavior will face account suspension or termination.
**4. Indemnity and Liabilities**
a. Indemnification: You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, liabilities, and expenses arising from your use of the Portal or any violation of these terms of service.
b. Limitation of Liability: In no event shall we be liable for any indirect, special, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with the use of the Portal.
- Damages that occurred while not complying with the terms of the rental agreement (driver and or customer)
- Damage to the car's interior while you (customer) use the vehicle(s)/Service.
- Third-party damages. (Third Party Liability (TPL).
a. Personal Accident Insurance.
b. Coverage for your (and often passengers') medical expenses if you are in an accident.
c. Mandatory coverage for injuries and damage you (driver/provider) may cause to others while driving or providing the Service.
**5. Additional Provisions**
a. Modifications: We reserve the right to update or modify these terms of service at any time. You are responsible for reviewing these terms regularly. Your continued use of the Portal after any changes signifies your acceptance of the modified terms.
b. Governing Law: These terms of service shall be governed by and construed in accordance with the laws of [Nigeria], without regard to its conflict of law provisions.
**Acceptance of Terms**:
I have read and accepted the terms of service provided by Don'Q for the usage of the FleetRides Service an online vehicles rental portal.By using the Portal, you acknowledge that you have read and understood these terms of service and agree to be bound by them. If you have any questions about these terms, please contact us from the customer support on the mobile app.